admin@majesticlife.com.ng
Contact No: +2349150555000
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Shipping Policy

Effective Date: 1st November, 2025

Last Date: 1st November, 2025

Thank you for visiting and shopping with Majestic Life International Limited (“Majestic Life,” “we,” “our,” or “us”).

This Shipping Policy outlines the terms and conditions that govern the shipping and delivery of all products purchased through our website and official sales channels. By placing an order with us, you agree to the terms of this Shipping Policy.

1. Order Processing Time

  • All orders are processed within a business day after payment confirmation.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • If we are experiencing a high volume of orders or facing unforeseen delays, shipping may take a little longer. In such cases, we will notify you promptly via email, SMS, or phone call.

2. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Estimated delivery timelines:
    • Within Lagos: 1 business day
    • Other States in Nigeria: 2-3 business days
    • International Deliveries: 4–7 business days (depending on destination and courier service)
  • Note: Delivery delays may occasionally occur due to logistics challenges, public holidays, or events beyond our control (e.g., weather conditions, strikes, etc.).

3. Shipping Methods

  • We partner with reliable courier and logistics companies to ensure safe and timely delivery of your products. Depending on your location and selected shipping option, your order may be delivered by:
    • Our in-house delivery team (for selected cities)
    • Registered courier/logistics companies within Nigeria
    • International shipping partners for orders outside Nigeria
  • All shipments come with tracking numbers where applicable, so you can monitor the progress of your delivery.

4. Delivery Address

  • Please ensure that the shipping address provided is accurate and complete, including phone numbers and any additional delivery instructions.
  • Majestic Life will not be held responsible for failed deliveries due to incorrect or incomplete addresses provided by the customer.
  • If a package is returned due to a wrong or incomplete address, additional shipping fees may apply to resend the order.

5. Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email or SMS containing the tracking information.
  • You can track your order through:
    • The link provided in your shipping confirmation message.
    • Your customer account dashboard (if you registered on our website).
    • Contacting our customer service team at +234-9150-555-000.

6. International Shipping

  • We currently offer international shipping to selected countries.
  • Shipping costs and delivery timelines will vary depending on the destination and courier used.
  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country’s regulations.
  • Majestic Life is not responsible for delays caused by customs clearance processes.

7. Damaged or Lost Packages

  • We take every precaution to ensure that your order arrives in perfect condition. However:
    • If your order arrives damaged, please contact us immediately within 48 hours of receipt with clear photos and a description of the issue.
    • If your package is lost in transit, we will work with the courier to resolve the issue and arrange a replacement or refund where applicable.
  • Important: We are not liable for lost or stolen packages after they have been marked as “delivered” by the courier.

8. Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO addresses, or restricted areas.
  • Certain products may be restricted from shipping to some international destinations due to regulations on herbal or natural products. We will inform you if this applies to your order.

9. Change of Shipping Address

  • If you need to change your shipping address after placing an order, please contact us within 12 hours of order confirmation.
  • Changes requested after shipment has been processed may not be possible and may incur extra charges.

10. Contact Us

  • If you have any questions, concerns, or requests regarding this Shipping Policy, please contact us at:

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